Safety, verification and viewings

SafeNest reduces risk by checking who is listing and by making sure every room can actually be seen before you commit. We do not claim any listing is 100% safe, and SafeNest does not guarantee your money.

Verification levels

Unverified

SafeNest has not yet checked any evidence for this lister or property. Take extra care and never transfer money before a viewing.

  • No documents reviewed
  • No viewing confirmed

Verification Pending

The lister has submitted documents and SafeNest is reviewing them. The result is not confirmed yet.

  • Documents submitted
  • Admin review in progress

Document Verified

SafeNest reviewed identity and role-appropriate property or tenancy evidence for this lister. It does not guarantee the condition of the room.

  • Identity document checked
  • Property or tenancy evidence checked
  • Lister role confirmed

Viewing Verified

At least one viewing of this exact room was completed and confirmed through SafeNest, in person or by live video.

  • Live or in-person viewing completed
  • Room matched the listing at that time

SafeNest Verified

Documents were checked and a viewing of this room was confirmed through SafeNest. This is our highest current level — it is still not a payment guarantee.

  • Identity document checked
  • Property or tenancy evidence checked
  • Confirmed viewing of this room
  • No unresolved reports

Online video viewing

Join a live video walkthrough at a slot the lister published. Useful when you are still abroad.

In-person viewing

Pick a real time slot instead of sending an enquiry. You get the address details after booking.

Trusted representative

Nominate a friend, classmate or relative. They receive secure viewing details, confirm attendance and leave simple feedback that only you and SafeNest can link to your booking.

What verification costs

  • Students searching and booking viewingsFree
  • Landlord / subletter verification10 one-time
  • Student temporary-sublet verification1 one-time

Documents are stored privately and are only visible to the SafeNest verification team.

Reporting a problem

Every listing has a “Report a problem” action. Reasons include suspicious listing, incorrect information, payment concern, inappropriate behaviour, property no longer available, duplicate listing and other.

High-risk reports can pause a listing immediately while our moderation team reviews the case. A report alone does not mean the lister did something wrong.

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