Policies & legal information
Everything SafeNest promises, charges and stores, written plainly. Last updated 8 September 2026.
Draft for legal review. SafeNest Hamburg is preparing for commercial launch; a German lawyer must confirm this text before it is relied upon.
About SafeNest
Using SafeNest
Student terms of serviceThe rules for students using SafeNest to find a room. Landlord and subletter termsThe rules for anyone listing accommodation on SafeNest. Listing policyWhat a SafeNest listing must contain before it can be published. Prohibited listingsListings SafeNest refuses and removes. Verification policy and badge meaningsExactly what each SafeNest badge does and does not mean. Complaints and dispute processHow to escalate a problem and what happens next.
Money & data
Privacy notice (Datenschutzerklärung)What personal data SafeNest processes, why, and for how long. Cookie and tracking noticeWhich cookies SafeNest sets and how to change your choice. Price and fee policyWho pays SafeNest, what for and when. Cancellation and refund policyYour withdrawal right and when SafeNest refunds the verification fee. Data retention policyHow long SafeNest keeps each kind of information.